FAQs

Case Customization

Customization for Butter Grain Cases are available for FREE, cuz something personal shouldn’t be paid extra ^-^

Customization Rules:

  1. Max. of 5 letters (including letters and symbols)
  2. Letters (All Capital) and Symbols NO REPETITION ALLOWED
  3. Initials placed center right under the camera frame
  4. There could only be 1 choice of foil color for each valise case customization

Order Processing & Shipment

  • Butter Grain cases without personalizations can be shipped and delivered once order is confirmed, during store hours ( 09:00-18:00). Same-day delivery available* 
  • Cases WITH PERSONALIZATION requests will have to wait for the next business day for order completion and shipment. 

Packaging

  • Same-Day Delivery orders will receive their cases with our signature thick case box, rest assured that your order(s) is safe for delivery.
  • J&T Shipping orders will have their cases packaged with our signature thick case box, along with the appropriate discrete packaging safe for delivery. 

Delivery

Order Shipments and pickups are available only from Mondays to Fridays (9:00 am to 6:00pm)

In case of rush orders, send us a DM for availability. 

Same-Day Delivery via Lalamove or Grab ( applicable for Metro Manila orders only)

To customers who opt to receive their cases immediately, Shipping fees thru Same-day delivery/pickup providers ( e.g. Lalamove/Grab ) will be shouldered and booked by the buyer. Pickup Details of Valise will be sent via email/ DM as to where the buyer has sent their payment confirmation. Once a booking is confirmed, details should be sent on our email or DMs.

Note: Buyer’s booking should have their Order Name and ID stated on the booking to avoid order confusions.    

Shipping via J&T Express

Orders to be delivered in these areas will arrive: 

 Metro Manila: 1-3 days after shipment 

Luzon Region: 1-5 Days after shipment

Visayas Region: 3-5 days or up to 7 days after shipment

Mindanao Region: 3-7 days after shipment

Shipping Fee Rates will be available after inputting delivery details on checkout

Courier tracking number and details will be provided thru email / DMs as soon as order is shipped. You can monitor real-time tracking updates directly by entering your waybill number on the official J&T Express Track and Trace portal or app. 

Order Modifications

We encourage our customers to have their mind set before placing a checkout on our website, if there are slight modifications you’d like to have in your order, contact us thru Instagram DM or email valisemnl@gmail.com (2hours maximum) after you’ve placed an order thru our site, failure to do so may not guarantee that your requests will be fulfilled.

Mode of Payments available 

  • GCash
  • BDO Bank Deposit

Account details for both payment methods will be provided during web checkout. 

Upon completing payment, a screenshot of your proof of payment should be sent to our email valisemnl@gmail.com with the subject “Order # Payment” (OR) Instagram DM  with your Order ID. Our team will get back to you as soon as possible to confirm your order.